returns policy
eligibility for returns:
returns are accepted within 14 days of receiving your product.
the item must be unused, undamaged, and in its original packaging to qualify for a refund.
customized lamps or special orders are non-returnable unless they arrive damaged or defective.
how to initiate a return:
email us at info@clouds-collective.com with your order number and reason for return.
we’ll provide instructions and a return address.
return shipping costs:
customers are responsible for return shipping costs unless the product is defective or damaged during transit.
we recommend using a trackable shipping method to ensure safe delivery.
refund timeline:
refunds will be processed within 7 business days of receiving the returned item.
warranty policy
warranty coverage:
our lamps are covered by a 1-year warranty starting from the date of purchase.
this warranty covers defects in materials or craftsmanship, including:
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faulty wiring or bulb socket issues.
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structural defects in the 3d-printed components.
exclusions:
the warranty does not cover:
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damage caused by misuse, improper installation, or accidents.
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general wear and tear or modifications made by the customer.
how to make a warranty claim:
email us at [your email address] with the following:
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a detailed description of the issue.
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photos or videos showing the defect.
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your order number or proof of purchase.
if your claim is approved, we will repair or replace the lamp free of charge.