Privacy policy
at clouds collective, we respect your time, your inbox, and your data. we only collect what’s needed to process your order, deliver your ALTO lamp, and support you if you have questions. no spam. no resale.
this privacy policy explains how we collect, use, and protect your personal information when you use our website, place an order, or contact us. clouds collective is powered by shopify, our trusted e-commerce partner, which provides us with a secure and reliable platform.
by visiting our website or purchasing from us, you agree to the practices described below.
who we are
clouds collective
info@clouds-collective.com
vat: be1015.816.365
we are the data controller of your personal information under eu and belgian law.
information we collect
we collect the minimum information required to provide you with our lamps and services:
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contact details: name, email, billing and shipping address, phone (optional)
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order and payment details: order history, payment method (processed securely by shopify or payment partners)
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account details (if you create one): login, preferences, saved addresses
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communications: messages or inquiries you send us
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device and usage info: ip address, browser, and interactions with our store (via cookies and analytics)
how we collect it
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directly from you, when you place an order, create an account, or contact us
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automatically, through cookies and analytics when you browse
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from trusted partners such as shopify and our payment or shipping providers
how we use it
we use your information to:
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process and deliver your order
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provide customer support and handle returns
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send service emails like order confirmations and shipping updates
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improve and personalize your shopping experience
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meet our legal obligations and protect against fraud
we do not sell your data.
how we share it
we only share your information with:
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shopify (our platform and host)
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payment processors (to handle secure transactions)
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shipping partners (to deliver your order)
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professional service providers (it, analytics, or legal support, if needed)
cookies and marketing
we use cookies to provide a smooth shopping experience and understand how our store is used. if you allow marketing cookies, you may see tailored ads from us on other platforms. you can adjust your cookie preferences at any time.
your rights
under gdpr, you have the right to:
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access the data we hold about you
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correct or delete your data
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request a copy (data portability)
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object to certain processing, including marketing
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withdraw consent at any time
you can exercise these rights by emailing us at info@clouds-collective.com.
data storage and security
we keep your information only as long as necessary for orders, legal requirements, or customer support. shopify helps us store it securely, but no system is 100% perfect. we never recommend sending sensitive data by unsecured email.
changes
we may update this privacy policy to reflect changes in law, technology, or our practices. the latest version will always be available on our website.
questions or complaints
if you have any questions about how we handle your data, or if you want to exercise your rights, please contact us at info@clouds-collective.com. if you’re not satisfied, you may also contact the belgian data protection authority.