Refund policy

at clouds collective, each ALTO lamp is crafted to bring light and warmth into your home.
if it isn’t the right match, you can return it within 30 days of delivery, provided it is unused, undamaged, and in its original packaging.

to start a return, please email info@clouds-collective.com with your order number.
we’ll guide you through the next steps.

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please note

• return shipping is the responsibility of the customer

• refunds are processed to the original payment method after inspection and approval

• items showing signs of use, damage, or missing packaging cannot be accepted